Return Policy, Refunds, and Disputes

Return Policy, Refunds, and Disputes

At Supply Pack, we are pleased to provide our clients with the ability to create a professional and fully customized finished product to reflect the unique nature of their business of service. As all of our products are made to order, we are not able to offer returns or refunds on completed orders. Please note that once the soft copy proof has been approved, your order will automatically be put into production and no further changes can be made to your design.

We strive to fulfill every order to the exact specifications provided, however in the case of any printing or cutting defects, please contact a member of our team within 15 days of receiving your order and we would be happy to rectify the situation. Any requests for refunds or replacement will be resolved on a case-by-case basis, and at our sole discretion. Should we determine that the order was defective, we will gladly provide compensation in the form of refund, replacement, or credit accordingly. Once compensation has been issued, the order shall be considered complete and the issue resolved.

In the case of refund, your reimbursement will be issued via the same mode as your original payment. Refunds on charges made on credit or debit cards may require the involvement of a third-party vendor in order to resolve the issue effectively. Please be advised that your refund request shall be taken as authorization to provide a third party with information required to process the transaction and further disclose this information to your bank and/or credit or debit card company, as well as to our processing platform. This may include your name, physical address, email address, phone number, and the first 6 and last 4 digits of your card number. We value the security of your personal information, and will maintain the confidentiality of those details to the best of our abilities throughout the dispute process. 

By submitting a request for refund, be advised that you accept responsibility for any expenses incurred on our part as a requirement of resolving the issue should your refund request be denied.