FAQs
Can I get an instant quote for my order?
All pricing and quotes are on the website. If you are looking for a custom quote, please fill out the form in our contact us section.
How long does it take to produce my order?
Generally all standard orders take 7-10 business days to produce. Custom order can take longer and will be determined once the quote is sent in.
Can I make changes to the artwork once the order has been submitted?
No, once the order is submitted and confirmed, it automatically goes into our production process and is set to be printed.
Will I receive a proof before I place my order?
Yes, soft copy proofs will be emailed to you before we proceed with the order and we will not start printing until the proof is approved by you via email.
Do you offer bulk discounts?
We do! Best you fill out a custom order request and our client manager will email you a bulk price.
Do you ship internationally?
Yes we do. All shipping costs will be calculated separately.
Can you combine orders?
No, each order must be placed as a single order to process through our workflow.
Can I rush my order?
Yes, you can. Best you fill out a custom quote requesting your timeline and we will determine if it's possible for you.
How will my order ship to me?
Generally all orders are shipped in standard corrugated boxes
Can I pick up my order?
Yes, we offer local pick up at our downtown Toronto location
Can you print inside the box?
Yes, we can absolutely print inside the box or mailer for you.
Boxes and Mailers
What thickness board do you use?
We use E flute thick corrugated material for all our shipping and mailer boxes. Folding cartons are done on a 18pt SBS white board. Our Rigid boxes are mounted to a 100pt thick backing.
Can you print white ink?
Yes, we can. Please ensure you advise us of this when placing an order to ensure it’s done correctly.
Can you foil stamp?
Yes, we can. Please fill out a custom order request to get pricing for foil stamping.
What’s the difference between White, SuperGloss, and Kraft Board?
White board is matte and white on both sides. It is a good option for printing colors.
SuperGloss board is glossy and the best choice when you want to have an added sheen.
Kraft board is brown on both sides, resulting in muted colors. It is a good way to make your packaging look more eco-friendly and natural.
Do you use recycled boards?
Yes, we do! All of the boards Supply Pack uses are made with at least 50% recycled material and all our boards are 100% recyclable.
How sturdy are your mailers and shipping boxes?
Pretty darn sturdy! We use 32 ECT (200 lbs test) board for both our shipping boxes and our mailers. That means a box can easily withstand up to 40lbs of weight per box.
Do you offer box styles not listed on your website?
Yes, we can provide custom box styles. Please fill out a customer order request and our client manager will be in touch to assist you.
What’s the difference between White, Kraft, Chip and SuperGloss Board?
Our white board is white on both sides and matte. White board is a great option to print colors. Kraft board is brown on both sides; colors will appear muted but it’s a great way to give your packaging a more natural and eco-friendly look. Our SuperGloss board is our glossy board and is the best option to give your colors an added sheen. All our boards are the same thickness.
Do you use recycled boards?
We do! All the boards we use are made with at least 50% recycled material. All our boards are 100% recyclable too!
Where are your boxes manufactured?
All of our boxes are manufactured in our downtown Toronto Canada facility
How sturdy are your mailers and shipping boxes?
They’re pretty sturdy! We use 200 lbs test (32 ECT) board for both our mailers and shipping boxes, generally that means that a box can safely withstand around 40lbs of weight per box.
Do you offer box styles that are not listed on your website?
Yes we can Feel free to fill out a custom order request and we’ll be more than happy to assist you.